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Handling Exceptions

Exception handling is a critical part of the application processing and underwriting workflow in Axvero. Properly managing exceptions ensures process reliability, data integrity, and a smooth user experience. Exceptions can be broadly categorized as technical or functional, each requiring specific handling strategies.

Types of Exceptions​

Technical Exceptions​

  • Programmatic Errors: Issues such as system crashes, software bugs, or unexpected failures in the application code.
  • Integration Failures: Problems with APIs, database connections, or third-party services.
  • Infrastructure Issues: Server downtime, network outages, or resource limitations.

Handling Requirements:

  • Log all technical exceptions for audit and troubleshooting.
  • Notify technical support or IT teams promptly.
  • Display clear, user-friendly error messages to users.
  • Implement automated recovery or fallback mechanisms where possible.

Functional Exceptions​

  • Business Rule Violations: Actions not permitted by underwriting guidelines (e.g., missing mandatory data, invalid document formats).
  • Process Errors: Steps performed out of order, incomplete workflows, or unauthorized actions.
  • External Service Unavailability: Live connections to external resources (e.g., credit bureaus, document verification services) are down or unreachable.

Handling Requirements:

  • Inform users of the specific functional exception and guide them to resolution (e.g., correct data, retry process).
  • Log functional exceptions for compliance and process improvement.
  • Escalate unresolved exceptions to managers or support teams as needed.

Best Practices for Exception Handling​

  • Categorize exceptions clearly to streamline resolution.
  • Provide actionable feedback to users and staff.
  • Maintain detailed logs for all exceptions.
  • Regularly review exception logs to identify patterns and improve processes.
  • Ensure compliance with regulatory and audit requirements.

Example Scenarios​

  • A technical exception occurs when a document upload fails due to a server error; the user is notified and the issue is logged for IT review.
  • A functional exception is triggered when an application is missing required financial data; the user is prompted to provide the missing information before proceeding.
  • An external service exception happens when a credit check service is unavailable; the system informs the user and allows them to retry later or escalate the issue.

Tip: Effective exception handling improves reliability, user satisfaction, and regulatory compliance in underwriting workflows.